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Exchange Policy

Returns & Exchanges

1. Herbal Products can only be exchanged for other herbal products.
2. Herbal Products cannot be exchanged for merchandise.
3. Limit 1 return/exchange per person/order.

Non-Herbal Merchandise (DOES NOT INCLUDE SMOKING DEVICES OR VAPORIZERS)

If you are unsatisfied with your purchase(s) within the first 30 days of ordering, please return for an exchange. We reserve the right to accept or deny any exchange based on product misuse, neglect, or other “Acts of God” beyond our control. If your product(s) arrive(s) damaged please contact our customer support department

 

Herbal Products Policy

Due to the nature of our herbal smokes and supplements we will not except returns for a refund.
If you are unsatisfied with your purchase(s) within the first 10 days of receiving your order, please return the unused portion for an exchange with another herbal product only of the same or lesser value. We reserve the right to accept or deny any exchange based on product misuse, neglect, or other “Acts of God” beyond our control. If your product(s) arrive(s) damaged please contact our customer support department. We reserve the right to change our policies at any time without notice.

 

Smoking Devices and Vaporizer Policy

Due to the nature of smoking devices and vaporizers we will only accept returns on unused and unopened merchandise for store credit within 14 days of purchase. Opened or used merchandise is not returnable or exchangeable. This includes all vaporizers, hookah, tobacco pipes, etc.  Please contact the manufacturer for all warranty claims.

Replacement items cannot be exchanged or returned.
Send your exchanges/returns to:

VAPORIZER GIANT
71 South New York Rd., Suite 7
Galloway, NJ 08205 USA

Please call us 9-5 Eastern time for questions on our return policy.
(609) 748-1707 (9am -3pm Eastern Time)